Aviance members

Alone, the local airport handler cannot survive in today's changing aviation environment. Responding to reality, listening to your customer, understanding change, being part of the team are among the benefits our members constantly experience.

Established in 1999 the Aviance alliance brings together local ground handlers focused on providing the best solution to each of its customer airlines.

Members provide a full range of ground handling services at more than 130 airport locations spanning 18 countries.  Services that include executive lounge’s for First and Business Class travellers, VIP Meet and Greet special services, passenger check-in and baggage handling, the loading and unloading of cargo from freight flights and a cargo warehouse operation for all import and export needs.

Vibrant and successful communities are in the interest of everybody.

The workplace

Governments, airlines and ground handling companies are increasingly concerned about the impact of their activities on the environment.  All Aviance members have a responsibility for managing these issues.  Demonstrating environmental improvement is a particular challenge for ground handling companies.  As an integral part of the airport we are dependent on the airport infrastructure around and in many situations it is not possible to isolate our environmental impact.  Nevertheless we take our environmental responsibility very seriously.

Effective partnership is a vital ingredient in our members’ business success. We work closely with our airline customers, the airport operators and other airport-based businesses to ensure we keep our operations running smoothly.

Our members aim to work closely with all stakeholders to improve the way they operate.  Key Performance Indicators (KPI’s) form the basis on which we are judged by our customer airlines, these include:

  • Delays caused to aircraft turnarounds

  • On time performance

  • Passenger queuing times at check-in

  • Customer service